Terms and Conditions

Last Updated: May 15th 2025

Welcome to milanoitalianmarket.com, operated by Polaris Food LLC, located at 1200 Lost Oak Road, Charlotte, NC 28270, USA. These Terms and Conditions (“Terms”) govern your access to and use of our website, including any content, features, and services offered on or through the site.

By using our website, you agree to be bound by these Terms. If you do not agree, please do not use this website.

Use of the Website

You must be at least 18 years old to use this website or place an order. By using the site, you represent that you are of legal age and capable of entering into a binding agreement.

You may choose to create an account, but it is not required to browse or purchase. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

Products and Orders

Milano Italian Market offers a curated selection of Italian food products for delivery within the United States only. Product availability, descriptions, and prices are subject to change without notice.

We reserve the right to refuse or cancel any order for any reason, including suspected fraud or unauthorized activity.

Prices and Payment

All prices are listed in U.S. dollars. We accept payments via PayPal and credit cards through Square. You agree to provide current, complete, and accurate billing and shipping information for all purchases.

Sales tax may apply depending on your location and will be calculated at checkout.

Shipping and Delivery

We currently ship only within the United States. Delivery times and fees are provided at checkout and may vary depending on the destination and product type.

We are not responsible for delays caused by carriers or for items lost or damaged in transit. Any issues related to shipping must be reported to us within 5 business days of the estimated delivery date.

Prohibited Uses

You may not use the site for any unlawful purpose or in violation of any applicable laws. You agree not to:

  • Transmit malicious software or viruses.
  • Attempt to gain unauthorized access to the site or user data.
  • Use the site to harass, abuse, or harm others.

Intellectual Property

All content on this site—including text, images, product descriptions, graphics, logos, and designs—is the property of Polaris Food LLC or its licensors and is protected by U.S. and international copyright laws. You may not reproduce, distribute, or use any content without prior written permission.

Third-Party Links

Our website may include links to third-party websites for your convenience. We are not responsible for the content, privacy policies, or practices of those websites and encourage you to review their terms independently.

Disclaimer of Warranties

This website and all content are provided “as is” and “as available”, without warranties of any kind, express or implied. We do not guarantee that the site will be uninterrupted, error-free, or secure.

Limitation of Liability

To the fullest extent permitted by law, Polaris Food LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or purchase of products.

Governing Law

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict of law principles. Any legal action or proceeding shall be brought exclusively in the state or federal courts located in Mecklenburg County, NC.

Changes to These Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting. Your continued use of the website after updates constitutes acceptance of the revised Terms.

Contact Information

If you have any questions about these Terms, please contact us at:

📧 info@milanoitalianmarket.com
📍 Polaris Food LLC, 1200 Lost Oak Road, Charlotte, NC 28270, USA

Return Policy

Eligibility for Returns

We accept returns for the following reasons:

  • Items that arrived damaged or defective

  • Shipping errors (wrong item sent)

  • Customer dissatisfaction (excluding perishable items)

Return Window

  • Returns must be requested within 14 days of delivery.

  • Products must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.

Exclusions

For hygiene and food safety reasons, we do not accept returns on:

  • Perishable items (e.g., fresh cheeses, cured meats, refrigerated products)

  • Items that have been opened or partially consumed

  • Sale or promotional items (when noted at time of purchase)

Refund Options

  • Full refund to the original method of payment

  • Replacement with the same item (if available)

  • Store credit for future purchases

Refunds will be processed within 5–7 business days after receiving the returned product.

Shipping Costs

  • Return shipping costs are the customer’s responsibility, except in cases where we made an error or the product is defective.

  • In such cases, we will provide a prepaid return shipping label.

How to Request a Return

  1. Contact us at info@milanoitalianmarket.com with the following information:

    • Order number

    • Reason for the return

    • Photo of the item (if damaged or defective)

  2. Wait for our confirmation and return instructions.

  3. Ship the product to the address provided using a trackable shipping service

Legal Notice

This policy complies with U.S. e-commerce and consumer protection laws.
Please check your individual state laws for any additional requirements.